Quick Summary
We collect only the data necessary to provide our cloud services. We never sell your data,
and we use industry-standard security measures to protect your information. You have full
control over your data and can request deletion at any time.
1. Information We Collect
Account Information
When you create an account with Fada Cloud, we collect:
- Name and contact information (email, phone number)
- Company information (if applicable)
- Billing and payment information
- Account preferences and settings
Service Data
To provide our cloud services, we may collect:
- Virtual machine configurations and usage metrics
- Network traffic logs for security and performance optimization
- Support ticket communications and attachments
- API usage logs and access patterns
Technical Information
We automatically collect certain technical information:
- IP addresses and device information
- Browser type and operating system
- Usage patterns and performance metrics
- Security event logs
2. How We Use Your Information
We use collected information to:
- Provide Services: Deploy, manage, and maintain your cloud infrastructure
- Security: Protect against unauthorized access and cyber threats
- Support: Respond to support requests and technical issues
- Billing: Process payments and manage your account
- Compliance: Meet legal and regulatory requirements
- Improvement: Enhance our services and develop new features
3. Data Storage and Security
Data Location
Your data is stored in our secure data centers located in Jordan. We maintain data sovereignty
and comply with Jordanian data protection laws.
Security Measures
We implement comprehensive security measures including:
- Encryption in transit and at rest using industry-standard algorithms
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- 24/7 security monitoring and incident response
- Employee background checks and security training
4. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: Trusted partners who assist in service delivery (under strict confidentiality)
- Legal Requirements: When required by law or valid legal process
- Security: To protect our rights, property, or safety
- Business Transfers: In case of merger, acquisition, or asset sale (with notice)
5. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another provider
- Objection: Object to certain processing activities
- Restriction: Limit how we process your data
To exercise these rights, contact us at privacy@fada.cloud.
6. Data Retention
We retain your data only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
Account data is typically deleted within 30 days of account closure, unless legal requirements mandate longer retention.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze website usage and performance
- Provide security features
- Improve user experience
You can control cookie settings through your browser preferences.
8. International Transfers
While your data is primarily stored in Jordan, we may transfer data internationally for:
- Technical support and maintenance
- Backup and disaster recovery
- Service provider operations
All international transfers are protected by appropriate safeguards and comply with applicable data protection laws.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
10. Changes to Privacy Policy
We may update this privacy policy periodically. Material changes will be notified through:
- Email notification to account holders
- Prominent notice on our website
- In-portal notifications
Continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Information
For privacy-related questions or concerns, contact us:
Need Help?
Have questions about your privacy rights or our data practices? Our team is here to help.
Contact Our Privacy Team 
